Skip to content
Delivery information
At Elohé Beauty, we do everything possible to ensure your orders reach you promptly and in perfect condition.
Order processing
Free shipping
Order processing
Orders are processed Monday through Friday, excluding holidays. Any order placed before 12:00 PM is processed the same day. Orders placed after 12:00 PM or on weekends are processed the next business day. You will receive a confirmation email as soon as your package is shipped, along with your tracking number.
Shipping options and delivery times
Free shipping is offered for any order totaling €60 or more.
Carriers and delivery times
We work with Colissimo (La Poste) and Mondial Relay for the delivery of your orders.
Mainland France
European Union
Switzerland
United Kingdom
International
The indicated timeframes are estimates and may vary depending on customs conditions and the destination.
Order tracking
A tracking number will be sent to you by email as soon as your package is shipped. You can track your delivery directly from your customer account and on the Colissimo (colissimo.fr) or Mondial Relay (mondialrelay.fr) websites.
Customs duties and taxes
For deliveries outside the European Union, customs duties or import taxes may be applied by local authorities. These fees are the responsibility of the recipient and are not included in the order price.
Damaged or lost package
In case of a damaged package upon receipt, we invite you to refuse the package or make a note of the damage with the carrier, then contact us immediately at faith@elohebeauty.com. In case of a lost package, contact us and we will open an investigation with the carrier as soon as possible.
Contact
For any questions regarding your delivery: faith@elohebeauty.com — Tel.: 0033 7.82.06.80.22
