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Delivery information

At Elohé Beauty, we do everything we can to ensure that your orders reach you as quickly as possible and in perfect condition.

1

Order processing

2

Free delivery

Order processing

Orders are processed Monday through Friday, excluding public holidays. Any order placed before 12:00 p.m. is processed the same day. Orders placed after 12:00 p.m. or over the weekend are processed on the next business day. You will receive a confirmation email as soon as your package is shipped, along with your tracking number.

Shipping options and delivery times

Delivery is free on orders over €60 in metropolitan France and the European Union, over CHF 95 in Switzerland, over £85 in the United Kingdom, and over €150 to international destinations served by the store.

Below these thresholds, delivery costs depend on the destination, weight, and delivery method; the amount is displayed before payment. The delivery times in the table refer to transit after dispatch and are added to the processing time indicated above. The availability of delivery methods depends on the destination.

Carriers and delivery times

We work with Colissimo (La Poste) and Mondial Relay to deliver your orders.

Metropolitan France

Carrier Colissimo / Mondial Relay
Estimated time 3 to 5 business days
Pricing Free from €60

European Union

Carrier Colissimo / Mondial Relay
Estimated time 5 to 8 business days
Pricing Free from €60

Switzerland

Carrier Colissimo / Mondial Relay
Estimated time 3 to 5 business days
Pricing Free from CHF 95

United Kingdom

Carrier Colissimo / Mondial Relay
Estimated time 3 to 10 business days
Pricing Free from £85

International

Carrier International Colissimo
Estimated time 7 to 14 business days
Pricing Free from €150

The stated delivery times are estimates and may vary depending on customs conditions and the destination.

Order tracking

A tracking number is sent to you by email as soon as your parcel is shipped. You can track your delivery directly from your customer account and on the Colissimo (colissimo.fr) or Mondial Relay (mondialrelay.fr) website.

Customs duties and taxes

For deliveries outside the European Union, customs duties or import taxes may be applied by local authorities. These fees are the recipient's responsibility and are not included in the order price.

Damaged or lost package

If your package is damaged upon delivery, we invite you to refuse the package or note your reservations with the carrier, then contact us immediately at faith@elohebeauty.com. If your package is lost, contact us and we will open an investigation with the carrier as soon as possible.

Contact

For any questions regarding your delivery: faith@elohebeauty.com — Tel.: 0033 7.82.06.80.22